YLIANA GUZMAN
Make excellence
repeatable
We are an operations advisory that helps service-based, brick & mortar entrepreneurs duplicate their excellence across every client, team, and location.
The
Collection
VALENCIA
Like a bouquet of freshly-sharpened pencils, but make it marketing resources to grow your brand and woo your audience. Kathleen Kelly approved.
THE SPRITZ
COLLECTION
Like a bouquet of freshly-sharpened pencils, but make it marketing resources to grow your brand and woo your audience. Kathleen Kelly approved.
let's work together
Because Your Genius Deserves Better than Templetized SOPs.
We turn brilliant chaos into operational elegance. No corporate playbook. Just your magic, made repeatable.
let's be real.
Your service business has outgrown basic systems, but doesn't need corporate complexity.
Whether you need a fresh perspective on your operations or a strategic partner for scaling, We offer two ways we can turn your service excellence into sustainable growth. Each option is built specifically for service businesses ready to scale thoughtfully.
“Working with Yliana has fundamentally changed the way I think”
— Jen Olmstead
“Coaching with Yliana was the single-most powerful investment I've made.”
— simone cortes
YOUR NEW OPS ERA HAS ARRIVED.
our services
We offer two ways we can turn your service excellence into sustainable growth. Each option is built specifically for service businesses ready to scale thoughtfully.
Choose the path that matches your ambitions.
operational audit and recommendations, 7 days
A comprehensive analysis of your service business operations, delivered in 7 days. We'll examine your client experience, team structure, systems, and operational bottlenecks. You'll receive a detailed audit report outlining scaling opportunities, a prioritized roadmap for implementation, and a 90-minute strategy session to review findings. Perfect for service businesses ready to understand what's needed for their next phase of growth (see our 4 pathways further down this page).
FULL OPERATION AUDIT
IMPLEMENTATION GUIDE
7 DAY TURNAROUND
SCALING ROADMAP
8 Video Recordings
2 HR STRATEGY SESSION
fractional coo, ongoing (waitlist)
Your dedicated interim COO. Weekly strategic sessions, hands-on implementation support, and direct access for critical decisions. We'll focus on team development, multi-location expansion, systems optimization, and KPI monitoring (see our 4 pathways further down this page). Includes monthly board-style reviews and strategic planning. Currently waitlisted for Q2 2025.
INTERIM COO
DIRECT ACCESS
4 PATHWAYS MODEL
ONGOING IMPLEMENTATION
BOARD ADVISORY
20-40HRS/MONTH
01
team blueprint & structure
Finally, a roadmap for building your dream team. Let's create the organizational structure, pay scales, and leadership paths that turn chaos into choreography.
Because great service needs the right people in the right roles, with clear paths to grow. We'll design your ideal org chart, craft compensation that drives results, build leadership development plans, and create schedules that actually work for your business.
02
signature service systems
The secret to multi-location success? Making your magic repeatable. Let's document your client experience from first touch to lasting loyalty.
Your special sauce deserves better than dusty SOPs. We'll capture every detail that makes your service exceptional and turn it into a playbook that travels across locations while keeping your standards sky-high.
03
locations success strategy
Ready to spot your next perfect location? Let's turn that commercial lease butterfly feeling into concrete confidence.
From market analysis to spacial planning, we'll run the numbers that matter. We examine everything from local demographics to revenue projections, so you know exactly what it takes to make your next location thrive.
04
operations technology suite
Because your brilliant service deserves equally brilliant systems. Let's turn tech headaches into operational harmony.
We'll audit what you have, identify what you need, and implement solutions that actually work for your business. No over-engineered systems - just technology that makes scaling smoother.
THIS IS RIGHT FOR YOU
IF:
LET'S DO A LITTLE PRE-CHECK
“Everyone said you can't duplicate high-end service. Yliana proved them wrong.”
— Katlyn Jones
Our VIP experience is now flawless across all locations - our clients can't tell which one they're in
“After twenty years of 'we've always done it this way,' Yliana helped us rebuild without losing our soul.”
— MINDY williams
Revenue up 40%, stress down 100%.
— Crystal Veras
Sold for 40% more than expected because our systems were so solid
“The operations we built with Yliana made our business acquisition-ready without even trying.”
— Crystal Veras
Helped us scale without turning into a corporate machine.
"Finally, someone who gets that service businesses need different solutions. Worth every penny."
BUT DOES IT *WORK?*
Timeline
The turnaround time for the audit is 7-days, white the Fractional COO service is retainer based and can be 1-3 months (ongoing).
Availability
Our audits book 30-90 days out and our Fraction COO service is taking clients for Q2 2025.
Investment
Between our two services, investments vary between $3,000 - $12,000/month, depending on the agreed number of engagement hours.
ALL THE DETAILS
Ready to Begin?
Book a call today or send us an email at hello@ylianaguzman.com.
