Service

Last week, a service business owner called me in tears. Her best manager just gave notice, and with them, her ‘secret sauce’ was walking out the door. I see this pattern repeatedly in successful service businesses: brilliant service trapped in the minds of key people. The founder who can’t take a vacation. The manager who’s […]

Last week, a service business owner called me in tears. Her best manager just gave notice, and with them, her ‘secret sauce’ was walking out the door. I see this pattern repeatedly in successful service businesses: brilliant service trapped in the minds of key people. The founder who can’t take a vacation. The manager who’s […]

Last week, a service business owner called me in tears. Her best manager just gave notice, and with them, her ‘secret sauce’ was walking out the door. I see this pattern repeatedly in successful service businesses: brilliant service trapped in the minds of key people. The founder who can’t take a vacation. The manager who’s […]